Nothing. Bad staff

Poor customer service

Breakfast was very good Location was great

They wouldn’t give me a receipt when I went to check out. I was told I had to go through the third party which is booking.com

All the facilities were immaculate and organized. At first sight, the room looked higher than rated. The mattress was soft and clean. The restroom was spacious, and the hair dryer was much better than many hotels. I also love that they mostly have USB sockets everywhere so that I can quickly charge my phone next to me! The breakfast was also excellent. I love the crispy sausages!

The location isn't very friendly if you're not driving. It would take 20 minutes to walk from the nearest bus stop, where buses from Glendale Metrolink train station would stop by, and not many food choices nearby. The internet was pretty slow, so it was quite challenging to work when I needed to download files from my collaborators. The pillow was too soft and did not support my neck well, and the light switches were far from reach.

La amabilidad de las personas. Son muy atentas y hacen todo lo posible por ayudar y solucionar tus requerimientos. Además el hotel está muy limpio. Las piezas y el baño muy bien cuidados.

Falta de algunos contactos turísticos como arriendo de autos por ejemplo.

Todo muy bien, buenas y limpias instalaciones y servicios. El personal, tanto de recepción como de otros servicios atentos y profesionales. En recepción siempre atendieron nuestras peticiones en la medida de sus posibilidades con amabilidad. Desayuno completo y muy bien atendido. La ubicación para nuestros propósitos fue muy buena.

Parking me parece un poco caro. El suelo de la habitación de arriba sonaba cuando el huésped caminaba, era un problema porque sonaba como en una pensión barata en una película de miedo. No sé si ocurre en otras habitaciones.

Clean

A little far from downtown

Good

I liked that there was no carpet in the room; breakfast was excellent; room was big and bed was very comfortable; room was equipped with an ironing table and also two big drawers for storage. All appliances worked just fine. Cleanliness was excellent.

My room's door lock was broken and it made me feel insecure; not sure why it was like that but it gave me the impression that someone tried to force entry at some point (before I stayed at the hotel). This is something that should be fixed before someone else is assigned to a room. The wardrobe in my room had a weird design, with the hangers hack being too low and too close to the safe, which made it useless for hanging clothes. The bathroom light turns off randomly when you are in the middle of a shower, leaving you in total darkness - such a risk for an accident! During all my stay, whenever I would take a shower I would be in the dark and afraid of slipping/falling when leaving the shower area because I couldn't see anything. Those things could receive more attention and they would definitely make a better experience for guests.