Was very pleased with the service. I had booked for the wrong night & the host accommodated us upon our day early arrival. Put us in the quiet room. Clean & bed was comfortable. Would stay here again

Friendly and catering staff!

Nothing

Warm reception and good service

Central, clean, warm

We needed a last-minute place to sleep for the night because we didn't want to drive the Coquihalla/Connector in the dark/fog. The location was convenient and it was clean and comfortable.

have separate sleeping areas

workers were banging on the door at 6;00am, for several minutes. It was next door for a unit being renovated, but it sounded like our door. It woke me up. Not good!

The motel was clean and had many amenities and extras for a motel which is so reasonable in price.. The motel even provided an extra large fluffy dog bed with a fitted sheet to cover. I’m really impressed with the new appliances. I travel with my small dog and a young lady with Down syndrome and I must say we really enjoy this motel( we have stayed at others in Hope but we choose this place due to the cleanliness, small extras like the toiletries, location is walkable to get food and a gas station. The motel has adequate wifi and the tv has ports to be able to use our Roku stick- the lady I look after needs her on the road). I would suggest bringing an extension cord if you need multiple outlets.

Could use an extension cord for the room in the event more outlets required(or offer one)

Staff called to check up when I was late for checkin which was nice. They got me a pet friendly room and the room was clean and nice.

Close to the road, but you can't really help that, it is a motel.

Surprised @ how well appointed the room was for a motel. Bag of complimentary toiletries, even slippers! Wonderful comfy beds

Toilet got plugged(it happens) didn't have correct plunger to fix(only sink plunger not toilet) the guy REALLY tried hard. Offered to move us but it was late(could use Toilet for #1) hopefully they spent $20 on a proper plunger for the future. I think a partial refund should of been offered

Staff super helpful. New beds, appliances, very clean. Easy access to all attractions.

It's on a highway, can be noisy in the early morning when road/construction workers start driving to their location.

friendly manager. nice big fridge.

we were surprised that there was no dead bolt on the inside and no ability to lock the room door from the inside. My husband popped out for a bit on the motorcycle and the manager thought we may have left and peeped in to check using the master key while I was still in the room. Honest mistake I understand but he didn’t knock first so I could respond that I was still in the room and with no lock on the inside that felt intrusive. Also, the nice large mirror is in a weird location. it would be better placed to the left of the bathroom door way where it can actually be used.

Comfy beds, good location, great service.

decor was a bit tired. some details in trim and wall were rough or had some damage.

attention to detail

Clean and nice

Hot and Air conditioner not working

It's a great location, the staff are friendly, and the rooms were very clean. I was told upon check in the washrooms in the next step to updating their rooms. We've stayed there 3 times now and would definitely stay again.

The washrooms were a bit dated but still very clean

They have made big improvements to the rooms - huge TV, new lamps, etc and were installing new bathroom doors when we were there.

For a motel that offered no breakfast, the price was the highest we paid out of 4 nights driving from BC to MB and yet they hotel offered the least. I also don't like that you get a rate for your room when you book it and the hotel says it is pet friendly but when you arrive with your pet, there is a $25 charge regardless of whether the pet caused any mess, noice, etc.

I slept exceptionally well in the bed - it was so comfortable. Place smelled nice. Good coffee provided. The receptionist was really friendly and helped when needed. Quiet for a motel!

Not necessarily romantic however clean with fresh white linens. It was comfortable and pleasant. A nice surprise! Staff very welcoming not every motel/hotel shows guests to their room. Nice touch.

Toilet was wobbly. Not enough electrical outlets bearing in mind it is an old building. Improvements are ongoing and you can tell they are working on improvement.

The room was cheap and looked clean, huge TV.

Very large mirrors in the room right by the bed was a tad strange.

Convenient location. Clean and comfortable room. Friendly service at check-in.

Extra cost for pets ($25 for each dog) at check-in. Not unreasonable, just something I wasn’t aware of when I booked. Highway traffic is noisy, but not unexpected given the location.

customer service very good, bed very comfortable, good size fridge, quiet all night

too hard to work the TV, couldn't figure out how to switch channels No cold water in washroom no table, only one chair