The Sky & Sea Koh Larn

The location.

The furniture on the balcony was not comfortable. A shame with such a gorgeous view.

Excellent hotel, super friendly staff, great facilities inc sauna ice bath and jaquzzi. On the beach front

Music too noisey

Rooms were beautiful and location and view was incredible.

WiFi upstairs was terrible.

location

I think this place has a lot of potential, but the customer service could be improved by hiring more professional staff, especially around the facility. For example, the service at the bar counter was disappointing. When I asked to buy a beer or get a pool towel, the staff were not friendly. They didn't smile or greet customers, and their attitude made me feel like I was bothering them. Good customer service is an important part of the overall experience. If the management wants to encourage repeat customers, I recommend providing customer service training for the staff. A simple smile, a friendly greeting, and a welcoming attitude would make a big difference. I will be coming back to the area, but I will not be staying at this property again because of the poor customer service.