Location, size, amenities

It not working

Clean and great bathrooms, loved the open plan front room/kitchen. Bedrooms were great size.

The front door (entrance to building not apartment) doesn’t always lock so there should be a sign saying please close door. One of the bedroom’s AC didn’t work properly

Mir hat gefallen, dass die Wohnung sehr zentral lag, die Metro als auch ein Parkhaus sehr nahe lagen und dass es zwei getrennte Badezimmer gab. Und bei den warmen Temperaturen war es erfreulich Klimatisiert den Aufenthalt zu genießen.

Was mir nicht gefiel, das im Treppenhaus eine Stufe mit Holzbekleidung nicht montiert war und ich fast gefallen wäre, außerdem das letztere Geländer aus Metall nicht fest genug befestigt war und beim festhalten wackelte. Wobei ich denke, dass das nichts mit der Unterkunft sondern mit dem Hausmeister/ Hauseigentümer zu tun hat. Außerdem war mir mitgeteilt worden das die betreffende Wohnung eine Drei als Zeichen auf der Tür stehen habe, es war aber eine Zwei, was zu Missverständnissen geführt hat.

The apartment is well appointed, with a metro nearby, is modern and spacious, with 3 separate bedrooms, especially for such a central area. The bathrooms and kitchen were clean and well appointed (enough dishes and utensils, dish washer, washing machine). There was enough room for all of us (2 parents + 3 large young adult boys/men) with a dining table to accommodate us. The master bedroom was quiet (facing an inner courtyard), the bed comfortable, the bathroom was spacious and clean. After receiving the door codes, it was very accessible by multiple people in our party, so we could independently explore the city.

1) The issue was that the door codes were not released until 15 minutes prior to check in. Having arrived on time with bags on the sidewalk, I could not receive the door codes despite multiple attempts with different phones, different servers, etc. without proper Wifi, & using hot spots, etc. It took 20 minutes of going back and forth with Sweett's WhatsApp for someone (possibly a real agent) to finally screen shot the door locks. This was incredibly frustrating, given that they could have given us the screen shot codes upon first attempt with Sweett's WhatsApp. 2) Despite having been given the Wifi code via email, upon arrival inside apartment, there was no Wifi and the network was not visible. Once again, with Sweett's chat, they informed me to reset the router which would be by the tv. However, the box not the router. I sent them photos of 2 boxes, one of which was on a bookshelf, which was indeed the router. After that the Wifi worked. 3) After starting a load of laundry, I noticed there was no drying rack or clothing line to hang clothes outside the windows (as can be found in other European cities). Again, I contacted Sweett's chat, who then asked me to search the area around the washing machine (it was in a galley kitchen, with no other cupboards for storage other than kitchen stuff), the closets, and under the beds. They asked if someone could come by with it if we were not present, as they could not confirm exactly the time someone would drop off the rack. We agreed and put our valuables in the safe provided in the master bedroom. 4) We tried to retrieve our valuables later that day (money & passports), however the safe would not open, with an error message. After multiple attempts, we contacted Sweett again. It took them 2 days sending 2 separate engineers to finally open the safe the night before we had to leave. We were so stressed about this that we had to call Booking.com who helped immensely.