Location was great. Close to train and shops

There was no parking available for the property, only on the street .

Location was good

The cleaning was not up to standard. Considering the customer is charged to have the apartment clean at the end of their stay.

The lock box location and the entry code was not advised until I arrived at the Melbourne property at 11 pm, after a 4 hour flight, and only after i phoned the "My Comfy" service provider overseas. I was then directed to a dark alleyway, around the corner, walked through a very dark carpark, to locate a lockbox placed at the bottom of a chain fence, in the dark, whilst carrying my luggage. My wonderful taxi driver stayed with me the entire time, for safety. Once inside the apartment, the cleanliness standard was very poor, dust and stray hairs on the floors and carpet, a dirty fridge and crumbs on the kitchen counter. The apartment decor, comfort and location was however, good. On exit, they texted me to leave the keys where I collected them from, however the lockbox had been removed from the fence. It was like checking into Fawlty Towers. A terrible and dangerous entry proceedure. "My Comfy" also demanded a copy of my formal ID plus a selfie, before they would provide any entry details, even though I had paid in full. I became very suspicious of their requests and wanted to cancel but was told I would loose approx 75% of the total fee. Nobody was there to cross check my Id. Bookings.com were very remis in vetting this company before using them. Any queries through their app were immediatly referred straight to "My Comfy" who made their own rules. I would never deal with any accommodation, anywhere who are handled by "My Comfy".

The closeness to the hospital

Place was not clean, from the foyer to the lift, a lot of surfaces and window's that were. Covered in hand prints