It was warm, spacious, clean and bright. The apartment had a bath, not just a shower. Location was convenient for ski lifts. Ski rental was in the basement of the apartment block. Communication with Kyril was quick and we had clear instructions in advance for how to get into the property.

We felt uneasy about leaving the hot water switched on as the tank overflowed when it got hot. There was a bowl to catch the drips but we didn't know if the bowl would overflow. (Perhaps this is normal plumbing in Bulgaria?) We therefore had to wait for the tank to heat up while we were in the apartment. Some basic instructions would be helpful. It would be helpful for taxi drivers to list the apartment as Flora Apart Hotel, Violet residence, not 'Charming winter studio'. Advice for self-catering: bring your own fruit and veg as none was available in the resort supermarkets at the end of the ski season.

Perfect location, nice and clean. Had a slight issue with water leaking from the boiler but they sent a technician to fix it the same day.

Nothing it was great!

Lovely apartment and great value for money

Short walk uphill from centre

Very clean plenty of storage

Only one and a half toilet rolled to last 4 days