The riad was beautiful, very well maintained, and incredibly quiet. The location was perfect—close to all the main activities and attractions, but far enough away from the hustle and bustle. The staff were amazing, incredibly friendly and helpful throughout our stay. They also helped us arrange all our transfers and taxis, which made everything much easier and stress-free. The breakfast was incredible—fresh, delicious, and a wonderful way to start each day. We especially appreciated that they let us leave our luggage there for two days while we went on our Sahara Desert excursion. It was incredibly helpful and made our trip much more convenient.

One small point that could be improved is the airport transfer upon arrival. When we arrived, there was initially no one waiting for us. We waited for around 30 minutes and then had to call the riad. The driver arrived shortly afterwards, but the organization could have been clearer.

Excellent and exceptional customer service!

Everything was amazing

Exactly as on the pictures, clean, tidy, well located, the entrance street looks a bit doggy but the fact that it is hidden from the business and loudness of the rest of Medina is priceless!

Nothing, everything was great!

Die Freundlichkeit und Hilfsbereitschaft der Angestellten war top. Sie geben sich immer mühe, versuchen alle Fragen zu beantworten und sind unterstützend präsent.

Das Riad wurde zwar renoviert, aber im Zimmer Nr. 3 als Beispiel war die Dusche defekt, es spritzte von den Schläuchen. Der Duschvorhang ist eine Attrappe und sollte ersetzt werden. Es wird nicht gründlich gereinigt sondern nur Oberflächlich (d.h. Betten werden neu gemacht, Bad gereinigt) die Böden hingegen bleiben unberührt! Pool auf dem Dach ein NoGo da nicht sehr hygienisch aussah, Hammam und Spa Bereich eher Grenzwärtig und zu teuer!