House 24

Cleaniness

Well hot water wasn't flowing steady

The location was very good and the food was good as well.Will stay here again

Nothing

One of the best places to stay in Abuja, very well equipped rooms, everything is in good condition and works, good food for a reasonable price, very clean, staff is great, especially the kitchen and also Elisabeth at the front desk I would actually give 10/10 points... however, the manager was unable to find solutions in many situations ...

If it hadn't been for Elisabeth, the professional receptionist, the arrival would have been an absolute disaster and my rating would have been very poor. The hotel, the owner and the managers owe it to Elisabeth that we stayed and had a good experience. There was an overbooking upon arrival. No room was available because the manager was unable to find out about the functions and regulations of booking.com. Not only were we simply sent away, but we also had to find an alternative and pay for it ourselves. Unfortunately, it was difficult for us from Nigeria to inform booking.com employees... and we didn't want to cause any problems for Elisabeth, who was seriously looking for solutions... and even paid for the taxi for us with her private money... Although the manager also has a friendly and likeable side, she is hopelessly overwhelmed with her position as manager, which made our stay very uncomfortable: - we had to pay for the second breakfast, not included as stated on booking.com - there was a long discussion about the price, as initially they did not take the price given on booking.com, but their own prices - We were promised that we would find a solution for foreign credit card payments, which was not the case even after three weeks and caused us stress and serious problems - We were promised that we could use the initially booked price for further bookings, but after we booked for three days, not only were the nights for the next few weeks blocked, but the price per night was also increased to $10 per night All in all, that would actually be reason enough not to book there anymore and also to provide poor service... but to remain objective... the accommodation really tries to offer an appropriate standard

The location of the apartment is prestigious and safe. The aesthetic is top class and pleasing and also quite and peaceful. The food was also amazing.

We had a very frustrating experience here. Our room had no internet access at all, only for us to later find out the property's internet bills hadn't been paid. To get any Wi-Fi connection, we had to leave our room and walk down to the reception area. On top of that, the water heater did not work at all, forcing us to take freezing cold showers. The water flow from the tap was also weak and inconsistent. I would not recommend staying here until these basic issues are fixed.