Riu Caribe - All Inclusive

The facility was clean, most of the staff were pleasant, the food varieties and entertainment were all good

Nothing I can think of

Sehr gute Restaurants. Insbesondere das Japanische Restaurant hat uns sehr gefallen. Der Strand ist hervorragend, insbesondere die vielen Palmen boten gute Liegeplätze im Schatten. Würden auf heden Fall das hotel wieder buchen.

Einzig das Getränke Auffüllen im eigenen Hotelzimmer Kühlschrank funktionierte nicht jeden Tag automatisch. Man musste an der Rezeption anfragen. Alles andere war perfekt.

Clean Excellent staff ( especially Tomy and Fernando at the bar) Beachfront Good entertainment Good location

It's probably a 4 star hotel. The do not provide body cream/ shower cap/ no slippers as one would expect from a supposedly 5 star hotel.

The location was great. Not too far from airport and shopping centre. Staff are very nice.

First of all, i was charged extra 400 USD because booking automatically put 0 years for my 2 children so the management at the property considered I booked just for 2 adults instead of 2 adults, 2 children. I made a claim with booking.com and until now,I have no response. The reception never answers the phone when you call, issues with cleaning- stained bedsheets are not changed, not kid friendly, the mini bar is only filled with few sodas and beers-no juices for kids. Whereas tap water in Mexico is not drinkable, bottled water was not provided systematically despite it being all inclusive. This was very inconvenient especially with kids.Kids club not the best, closed the entire stay. Poor kids entertainment.