Very clean and location fabulous

Running water is dangerous for children as it goes from hot to cold within seconds, hot been boiling. There are no plugs to have a bath either. The Tv remote didn't work. One of the buttons to move upwards is not working, so children couldn't watch TV. Shouldn't be advertising as a boutique. It's a basic room and nothing more.

great central location,

No info given about checkout times or procedure and not clear from initial booking.com that it was like an Airbnb essentially

Great location and well decorated. Nice to have tea and biscuits provided. Good quality towels which are always appreciated.

Most of the issues here come from over promising in the job ad. For a start this is not a 4 star hotel - there are specific things which the star ratings mean. The bed was also not remotely king size, or larger than a standard double bed. The mattress is also very uncomfortable. A lot of these would be made better by not over-promising in the ads, rather than finding these things out after booking. Would also recommend getting curtains which actually block out the light.

Great location, centre of town, easy on street parking, simple self check in, room nice and clean,good heating and hot water,comfortable bed, everything required was provided, ie kettle cups, iron and board, hairdryer

Toilet didnt flush very well

It was clean and central

Communication very poor. Link did not work. Website full of spelling and grammar mistakes. Wrong number on property. Property was tired and basic - stained lampshade, broken window panes and failure to answer phone or reply to emails made it a chore to stay here. The night before we stayed in a lovely hotel which was beautifully decorated and was set in lovely landscaped gardens. It included a breakfast and had an onsite restaurant and bar. This was actually cheaper than the Royal Boutique suites property, so it definitely doesn't represent good value for money. The whole place is just down at heel and did not live up to its aspirational name in the slightest.

central location

nothing

Central location, ease of access and value for money.

Nothing.

The location

The address given was incorrect. Very sparsely furnished - no bedside tables or shelf in bathroom Bare dusty plaster on wall behind bed and no headboard leading to plaster dust on pillow case. Bedside lights so low as to make sitting up in bed hazardous. Dead flies on window sill Poor cleaning

Convenience of location, no on-site staff, but Julia was easy to contact and very helpful. Early check-in was very welcome! Welcome pack was very pleasant.

Having no on-site staff wasn't ideal (see above). Kettle cord could have been longer. Very limited storage

Perfect location. Our room was clean and we had all we needed. Free and Fast wifi. We will return

Nothing

very clean and spacious room. great food. kind and helpful staff.

super modern … very central location … right next to Tesco

nowt all good !