everything

The location.

some of the staff not understanding English will and also they give more regards to some nationalities either than others specially in restaurant and open buffet staff and guest relations. No one asked us about our opinion and we didn’t found any agency for trips or front office to help us if we want to make any tours.

Extremely friendly staff Loved the food and activities clean big rooms with a good view of the hotel's yard and the sea. not noisy at all and close to everything you need

first class friendly service

need a better coffee

Staff are professional and their behavior indicates a very good management. Animation team and their programs are amazing and very interactive with hotel guests. Bad luck we had to attend the night show at the lobby for two nights because weather was windy. However they did really well even in their. View from the beach is beautiful. Food variety and taste are very good in all 3 main meals. Hot, cold, fresh dishes and stations are good.

The way to the hotel entrance is a bit tricky if you are driving and relying on maps. Tried the snack bar once and ordered pan cooked chicken and it was really bad from taste and presentation aspects. Some facilities look old.

Incredible

Nothing

very clean and excellent staff throughout the hotel- they could not do enough for you from the service from the friendly waiters to the animation team - evening entertainment was very good the shower was the best I have had on a holiday!!!! the spa was also amazing - had last day couples turkish bath with aloe Vera wash and a massage - absolutely amazing ! the views of the bay are lovely - and the hotel has various places to sit to appreciate this - on the beech too which was brilliant - never sat at the beach as the sun beds at pool were so comfy and good breeze around the pool area

only down side is the journey from the airport but taxi service is good - hotel opened earlier than normal (usually may) so ichmeler itself was quieter

Our stay at hotel Aqua was just what we needed! This was our second visit and we will most likely do a third!

Nothing! :)

nice breakfast nice location

Location and hotel was once Casablanca of Turkey. But time has changed and now it looks like a rip off cheap hotel. Hotel is visibly very old. Staff are uneducated cheap workforce. There’s no European or western guests and hotel obviously don’t target them. Hotel is targeting local tourist who have no understanding of 5 star concept, etiquette or manners . We came with my wife and her parents and form the first moment we’ve regretted. Not a single professionalism or quality were witnessed.

1. Reception staff were very friendly, welcoming, smiling, cooperative and fluent in speaking English. 2. Hotel clean, calm, not no much noise and with stunning nature view 3. Restaurant with a different variety of food, friendly staff and quick service 4. Shows for kids and adults are nice 5. Good concierge service

1. AC is not cold: can be adjusted and improved

The food was outstanding, especially the Adana bbq. The staff go out of their way and they are very friendly. Also, They have great entertainment for kids after dinner. Overall I would recommend this hotel to my friends and family. We will be back next year!

Beach front, very big garden, large swimming pool, sandy beach, excellent food, daily fresh , hot BBQs in the main restaurant. Very much helpful staff, very active and cooperative staff in the clinic, in restaurants , in the bars.

Carpet in the corridors. Low ceilings in the corridors.

Everything specially tge beach, the staff, waiters, etc. The Spa was also good

Lack of diversity in food

Every thing specially staff was super all of them knowing very well the meaning of hospitality.

Entrance of the beach was stone

Every thing 🥰

Nothing

Big hotel , nice beach , all facilities within hotel

Air condition didn’t work for 4 days no body fixed it .

Design, close to beach and pool.

Food

The view

Very old hotel. The air conditioning was very weak

very very warm and welcoming staff service level is just WOW

Location,setting, beach food varieties and staff services . Cleanliness of common facilities such as restaurant and public sanitary toilets.

I did not like that few of staff knew English as second language. Management should enrol their staff into English language courses.

Hotel location, food, activities, staff support and cooperation

In the restaurant waiters should treat the customers equally, no matter what is their nationalities