The Elleray

Great location for rail service, wonderful breakfast, top notch staff, best hotel bar.

Stairs. Not a problem for us, could be an issue for others. BTW, our bags were in our room at check in (again, wonderful staff).

Great bar, fantastic breakfast, great night sleep.

Bit noisy from road facing room. Probably best to ask for a rear room if noise bothers you. No dedicated carpark but public one just down hill approx £10 /night. Easy luggage drop off outside hotel door.

All the staff we encountered were extremely friendly and helpful. Great value for money

Rooms are a bit tired. But only slept and showered in them and great value for money.

The location is definitely the best, as it located around the train station and the walking distance is within 5 minutes.

The room was not meeting our expectation as the heater itself does not work well, and they gave us a small portable heater instead. The ventilation in the bathroom was not working well, no heating in the bathroom makes it colder. They did not mention the room service at all when we checked in, so we did not have an option to choose to get room cleaned or not. But they did once in the first day and they did not clean our room on the second day, which left us very confused. For the breakfast, the service was slow as it is only one person getting breakfast done for around 5 table of customers. We waited for 40 minutes for our breakfast and I think this could be improve by increasing the member of staff. Overall the experience is ok, but it could be better because they listed as a 4-star-hotel on google, so I expected better service with the room.