The whole place is amazing, the nature, all the wooden properties, the outdoor pools… perfect!

The restaurant. The food was a bit tasteless and the staff was indiscreet and always around you and watching you. We felt like we needed a bit privacy while dining, we couldn’t say a word to each other because the staff was always around us.

the golf course was nice. the service was good

The hotel is really dated, the mattress is very hard and uncomfortable, the sleeping pillow is of extremely low quality. some of the facilities were not working like the light in the wc, the refrigerator and so on. definitely not 5 star hotel, even for Banso standards is more like 3

So lovely accomodation..so many facilities. Great hospitality... PERFECT location. Congrats!!!

A lot of problems with both bathrooms. Very cold in one of the rooms.

the water in the outdoor pools was extremely warm and the food at breakfast and in the evening was very tasty, the room was very pleasant with a beautiful view of the mountain and the city, clean and spacious

there is nothing that I did not like the experience and feeling in this hotel was unique along with the atmosphere it creates, maybe the only problem was that the jacuzzi in the room didn't work for us

This property should have at least 9,5! Everything was fantastic - location in the picturesque place in the Pirin mountains, huge territory of the complex with various outlets and activities (restaurants, bars, spa center, billiards, board games, boutiques, shops, etc.), amazingly friendly staff, stylish spacious rooms with the cozy terraces and mountain view, high quality cosmetics, outstanding cleanliness. This hotel is incredibly luxurious and stylish, most of all I like the presence of fireplaces, coziness, paintings gallery in the halls, and the use of wood, huge windows and spaces in the interior. It is comfortably just to stay here in the restaurant with huge fireplace and a cup of tea. Specially I would mention food and beverage facilities. We had breakfast and dinner included and were incredibly surprised of the set-up and the food options. You will find here everything you need on the dinner buffet: 10+ dishes on cold stations, more that 6 cheese types, 4+ dishes on the hot station, different soups from day to day, vine card, fruits, fresh vegetables, dried fruits, nuts, 5+ salads. Breakfast was excellent! There are opportunities to create your own to take everything from the buffet, however service staff will kindly offer their help and you will be served hot scrambled eggs straight from the kitchen immediately. All the drinks will be also pleasantly served for you. Exclusively would thank Tatyana, Emine and Evgeniya from F&B, Pavel and Artem from FO and to all HSK team for their outstanding service and customer care. Thank you so much! Your property is amazing for any kind of stay with family or friends and during any season, so we definitely plan to come again! Thank you, dear team of Pirin Golf Hotel & Spa!

The view was nice. Bathroom was nice.

The bed was very uncomfortable. Food at the buffet was terrible.

Helpful staff, but little use of English. problems in the rooms. bad food.

Amazing location and views. Worth mentioning the amount of efforts in maintaining the whole complex. Kudos.

It's probably time to renovate the furniture, it's worn out and doesn't correspond to the pricing. Probabily worth revising the training in customer service to comply with the ranking of the hotel.

The food was delicious.

No bathrobe and additional towels for the kid. The room was small. There was no piccolo. The Spa centre was small for such huge hotel - two sauna cabins, steam cabin (that did not work) and Laconium room that smells like hospital. 5 stone beds in the thermal area that were cold - and that’s it!

the spa, the location, the pools, the massages

the food