After a long hot day travelling to Kitchener, we were pretty tired when we arrived and finally got access to the property in the late afternoon. There was no wi-fi password and the TV wasn’t working. With having an English phone with no network connection, we had to go out to find somewhere with Wi-Fi to contact the property manager to get the password and sort the TV, having to wait till the next day for the TV to be fixed. By the way the TV is in the cellar? Accessibility down steep stairs with a lose handrail, I’m 72 and my wife is disabled😱 After reading all the house rules, and fines that can occur for not observing them, about house keeping and you must be out of the property on time, to allow the cleaners time to prepare for the next tenants, or you will be charged! When we arrived at the house the mail box was bulging full spilling out onto the front terrace the garbage and recycling bins were full, I had to put them out myself for collection the next Day! The property is in quite a good location with access to supermarkets restaurants and even the highway for getting out and about sightseeing! We went out for a drive one day to Lake Erie a couple hours drive on a sweltering hot day, when we got back to the house early evening, we couldn’t get into the bathroom to take a shower and had to contact the property manager again to get us in! Despite the problems we had endured, we asked for a couple of hours late check out and were charged $100 for the privilege!!