Ataşehir Kurucesme Palace

Rooms were great and clean - but mostly it’s about the service - unbelievable service.

It was a bit tricky to find

Heel fijn personeel, lounge bij binnenkomst als je wilt zitten, eten, relaxen. Wel veel herrie en druk. Muziek op begane grond hoor je op je kamer.3e verdieping. Shoppingcenra voor je deur. Bus en dolmus voor deur. Grote kamers, schoonmaak was mimder goed. Personeel lounge en hotel top. Van buiten zie je niet dat het een hotel is. Je ziet een lounge en autogalerie. Het is een alles ineen gebouw

Te luidruchtig en schoonmaak

Μεγάλο δωμάτιο,άνετο μπάνιο,καλό κρεβάτι δωρεάν πάρκινγκ(δεν το είχε στις παροχές)και ικανοποιητικό τουρκικό πρωινό

Το δωμάτιο ηταν κρύο και παρόλο που άναψα τη θέρμανση δεν ζεστάθηκε,είχε εμφανή υγρασία στο μπάνιο και αρκετό θόρυβο απ έξω

location

There were no hangers or a proper wardrobe in the room. The room was so small that we struggled to find space even for our suitcases. The bathroom door had open slats, and I genuinely couldn’t understand why. Because of that, odors and sounds from the bathroom easily reached the bedroom, which is completely unacceptable. Another essential aspect of any hotel room is the security and soundproofing of the main door. However, there was a gap above the door, and noise from the hallway easily entered the room. I can somehow understand the music coming from the nightclub downstairs — we were told it would stop around 00:30, but it continued until 02:30 on Friday and Saturday. What I cannot understand is why no one paid attention to the receptionist’s dog barking throughout the night, waking us up at 6 AM. As for the young staff at reception, I have nothing negative to say — they are clearly trying their best. But the hotel itself is nowhere near what it looks like in the photos. For 80 euros per night, it is far from comfortable. You can definitely stay in much better places for the same price. They seriously need to improve. There were no hangers in the room. There were no bathrobes. When we requested one, they brought only a single bathrobe, and we had to wait until the next day to receive the second one. Additionally, we had asked in advance if early check-in was possible and were told yes. But when we arrived, we were asked to pay an extra fee. If we had known early check-in was paid, we would have planned differently — either arriving earlier or booking the previous night. We were never informed that it came with an extra charge.