NOT SO WELL AT ALL. THE PLACE WAS NASTY AND DUSTY. WE POINTED THINGS OUT TO THE CLEANING CREW. THEY SAID THAT THEY WERE GOING TO GET CLEANING SUPPLIES. HOWEVER THEY TOOK THE CLEANING FEE AND NEVER RETURNED. WE HAD TO BUY CLEANING SUPPLIES AND CLEAN BECAUSE WE HAD SMALL TODDLERS.

Property was really close to the interstate, there’s also a really good Cuban cafe down the street. Home wasn’t dirty but could have used better cleaning. Shower looked dirty on the corners and also found someone’s wallet on the side of the bed, not sure how they missed that if they cleaned the room?

Didn't have all the amenities it posted on line. No picnic area no hot tub only enough plates & bowls for 4 ppl. Only a very small skillet & pot

When we first arrived, we had to wait an hour to even go inside the house because you guys still had the cleaners there then we came back we couldn’t get in for almost 2 hours because nobody sent the code on top of that once we got in the house was filthy. The oven was nasty. The sheets had stains on it. The house smelled bad.

Booked our stay through the website and got a message from the property that I had to cash app the cleaning crew before they’d give me the key code. Sent the cash app even though it seemed sketchy and tried to get in touch with the owner for an hour at a number that rings and then hangs up. When we finally got in touch with someone and got into the property we went to lay down after a long day of driving to find hair in the beds and heavily stained mattresses with no covers. The bathroom sinks were dirty with no soap to wash your hands. The towels are used and old and mismatched. There was almost no toilet paper. Bugs in the fridge. The entire home smelled like cigarettes and marijuana. Needless to say we did not stay here as it was unsanitary. The owner and hotels.com refuse to refund me any money and instead offered me $25 off my next booking as if I’d ever use them again.

I booked this home on the 15th. I called multiple times to ensure that I provided all needed information and payment. After confirmation of the door code etc, I arrived at the home I was supposed to have and found cleaning staff all over. I asked how long it would take and they informed me 3-4 HOURS! We could not wait that long! the Cleaning staff told me there was another home available but that home was WAY out of the way from our desired location. I called and spoke with the woman that manages reservations and she (with a bad attitude) told me I could move there or take a smaller apartment. In frustration I said "sounds like I don't have a choice here" and she tells me "you can take it or cancel and get a refund". it's the day of and CLEARLY cancelling isn't an option... The disappointment was high and the customer service was very low. I trekked to this apartment with little to no information about it. Again there is a lady inside trying to do a rush cleaning. I immediately noticed the place reeked of marijuana. The cleaning lady sprayed air freshener, did a quick mop job and left letting me know all the towels and pillow cases were still in the dryer. Through out the night we couldn’t find a working remote for any of the tvs. The bedspread looked old and bleached out, there was hangers and trash in the dressers, dirt under the bed, no lining in the trash, little to no paper towels and overall just low quality. Angry and disappointed was an understatement!

Didnt get to stay as it was over booked.I rode by there it looked pretty nice beside being o the cobblestone road.

Although we had terrible miscommunication at the beginning, the owner of the property made the difference. He was the ONLY person who was understanding, communicating, and reasonable. I really appreciated his time and effort. I pray he is always blessed for his kindness.