Lovely big apartment in the historic central square. The hotel - Stage 12 - had a reception 24/7 and were very helpful and friendly and all spoke excellent English.

For skiing, the different resorts were spread out, the best one being an hour and 15 minutes away. Nice resort though, with good runs and fast lifts.

Das Personal im Hotel, das uns eingecheckt hat, war sehr freundlich. Der Bitte nach einem Zimmer mit Aussicht ist man prompt nachgekommen. Der Blick auf die Innsbrucker Altstadt mit Goldenem Dachl und Stadtturm war phantastisch.

Great Location

Decor was quite old

The stay had a great location, central to everything we wanted to visit.

We felt the staff at reception were inattentive, disengaged and dismissive. Two incidents made us feel so - Our friends were trapped inside the women's changing room on the 6th floor after using the gym. When we approached the staff there was no sense of urgency from their side in what was a dangerous situation for our friends to be in. Our friends were finally let out after around 20mins of waiting. We later learned from another guest that this problem with the door was already reported the previous day and nobody had fixed it. The second incident was during checkout and the receptionist was adamant that we had to pay a 'cleaning fee' and that this was in the policy that we should have read. We had to show them that we had already paid this fee since we booked through booking.com after which we never received an apology from the staff for making the mistake on her side.