I did not want to write an negative review. However, this is primarily for the current situation of the concierge staff who is operating at Hacienda De Mita. JJ, the concierge sent multiple emails to me - but to an incorrect email address, so I was scrambling to finish the paperwork. When we arrived we were told we would have daily maid service from 9 to 5 as well as breakfast. We were supposed to have one housekeeper/cook named Alicia. The first three days no one arrived and had i not sent texts at 10:00/10:30 no one would have. There appeared to be no communication between the concierge and the housekeeper, who was either sick or whose son was hospitalized (they told us both stories). We then had a revolving door of housekeepers until Alicia returned on the last two days. There was not enough food for the meals we ordered. Typically they charge $40-$60 to go shopping, so that was a bit confusing. Finally, upon my return, I immediately texted JJ and let him know I had left two dresses in the master closet. I knew they were left there because my mother had reminded me to pack them five minutes before we left the house. They mysteriously disappeared. This bothered me because when I inquired with JJ about going into the unit to retrieve my items he made an excuse that there were new tenants there. However each unit comes with daily maid service from 9 to 5. So that excuse was not valid as Alicia should have been in there cleaning. The electricity in the third bedroom did not work until we were able to finally get an electrician to come. My mother and sister had to use the light from the bathroom to have any light in their room. The safe was broken and the water in the second master did not work to fill up the tub. We stayed at HDM previously and loved the service, but this time was substandard and it’s clear that a lot was misrepresented to us.

I did not want to write an negative review. However, this is primarily for the current situation of the concierge staff who is operating at Hacienda De Mita. JJ, the concierge sent multiple emails to me - but to an incorrect email address, so I was scrambling to finish the paperwork. When we arrived we were told we would have daily maid service from 9 to 5 as well as breakfast. We were supposed to have one housekeeper/cook named Alicia. The first three days no one arrived and had i not sent texts at 10:00/10:30 no one would have. There appeared to be no communication between the concierge and the housekeeper, who was either sick or whose son was hospitalized (they told us both stories). We then had a revolving door of housekeepers until Alicia returned on the last two days. There was not enough food for the meals we ordered. Typically they charge $40-$60 to go shopping, so that was a bit confusing. Finally, upon my return, I immediately texted JJ and let him know I had left two dresses in the master closet. I knew they were left there because my mother had reminded me to pack them five minutes before we left the house. They mysteriously disappeared. This bothered me because when I inquired with JJ about going into the unit to retrieve my items he made an excuse that there were new tenants there. However each unit comes with daily maid service from 9 to 5. So that excuse was not valid as Alicia should have been in there cleaning. The electricity in the third bedroom did not work until we were able to finally get an electrician to come. My mother and sister had to use the light from the bathroom to have any light in their room. The safe was broken and the water in the second master did not work to fill up the tub. We stayed at HDM previously and loved the service, but this time was substandard and it’s clear that a lot was misrepresented to us.

This was truly one of our best family vacations ever! Punta Mita is gorgeous and Hacienda de Mita was the perfect location given proximity to the local village and easy access to all other parts of this amazing property. There was so much to do, including golf tennis, pickleball, fishing, snorkeling, surfing, paddleboarding, biking and the list goes on! The food is amazing from local cuisine in the village to resort dining. HOWEVER, what made this trip truly AMAZING were the owners of this gorgeous condominium (the pictures are 100 percent accurate), JJ our concierge and Alicia who cooked the most amazing breakfasts ever! Before the trip I had a million last minute questions and Iliana, the owner was so incredibly helpful with advice and recommendations and ensured that we were well taken care of during our stay. Upon our arrival, JJ, our concierge took care of absolutely everything, including transportation to and from airport, meeting us with margaritas and the best guacamole ever, last minute changes to dinner reservations and all other activities. He gave me his cell phone number and always responded within minutes! And last but certainly not least and my teenage boys favorite was Ms. Alicia and her phenomenal breakfasts! My kids keep asking me to recreate but its impossible to compete with this lovely woman! We will be back for sure and would love to stay in this exact property again!

house was fab, concierge was great and Owner was on top of it. 5 star service!

The owners and their whole team were so amazing to work with! We will book again because of how easy they made everything on us. They were extremely communicative, understanding of travel changes and made our experience so easy! We can’t wait to book again.

We had an amazing trip to Hacienda de Mita. Iliana, Pedro and Daniela were all amazing and very helpful as we planned our trip last minute. We really enjoyed the new Surf Beach Club and our favorite meal was the cooking class at Hectors. We can't wait to go back.

Very easy and organized. Nothing was too much trouble. The owner checked in more than once during the stay and the concierge was very responsive. A very strong 5 stars.

We had a wonderful time in Punta Mita. The care of the concierge was top notch. The services offered were great. The condo was gorgeous and perfect for our family vacation. Be sure to book a snorkeling trip and check out all the amenities. You won’t be disappointed.

Beautiful property, spacious balcony with spectacular views, amazing concierge and maid service. Breakfast was delicious. Everyone was timely and friendly. Couldn’t be better. Iliana was an incredible host. Will be back!

Our family of two adults and two teens had the best trip we've had since discovering Punta Pita. We've visited several times and would highly recommend this beautiful home to stay with your family or as a couple seeking a romantic and luxurious spot. The large condo is beautifully designed and furnished, the kitchen stocked with everything needed to cook gourmet meals or make cocktails to enjoy on the patio or by the pools. Every detail is thought out and planned for your experience. The concierge services are top-notch and always available to guide you through your visit. Alicia, the housekeeper, is a fantastic cook! She makes her sauces and salsas from scratch. It felt so decadent to have your morning begin with her smile and delicious breakfast each day. Iliana is a gracious host and communicated to us throughout the process, from booking to check-in to check-out. I can't recommend this home enough. If you aren't familiar with the area, be sure to visit the beach clubs included with this condo- the Pacifico Beach Club has the most stunning sunsets, Kupuri has the softest sand and the new Surf Club has both beginner and more experienced surf breaks. Also, visit St. Regis to have the best fish tacos on the peninsula at the Mita Mary Boat Bar & Bistro on the beach. Don't go through the beach club, just drive the golf cart to the lot across from the golf club and walk through the pool area to the boat bar. You won't be disappointed!