The breakfast was good and a big variety. The location was great.

If you book through a third party website, the hotel will still charge you full price and hold it on arrival. You will pay double the room cost up front. Its been a few days and no refund yet. The parking is horrible. They have one handicap spot near the entrance. For a five floor hotel that is not enough. The limited parking up top next to the hotel was constantly full. They do have a public paid parking lot next door for $21 for 24 hrs. It had a double set of stairs to get up. Not helpful for handicap or luggage transport. There were three gals at the front desk. One was extremely cold in temperament. Immediately rude. Another worker did kindly intervene to change the atmosphere. The room had hair still on the sink and in the shower. It was not as clean as it should have been. I wiped it up myself. The air did not work properly. Also, because of the University graduation that weekend, the room cost double from any other weekend for the same room. Bad business practice.

Дуже чисто та комфортно

Мені бракувало свіжих овочів на сніданку

The hotel was spotlessly clean and the beds were the most comfortable I have had in a hotel.

Having to pay an additional $20 per day for parking was not appreciated. The hotel has a little parking, but not nearly enough if it is at full occupancy.

Very nice room and clean. The staff was very friendly and helpful. Location was good for my needs. Breakfast was good but not the best I have seen. There was a restaurant and bar on location in a connecting hotel.

The parking was not great at all. The hotel has no parking available. The only parking was in a city or private lot across the street and there was a charge to park. Overnight parking was $20 extra and the hotel did not validate your parking. The listing did not make any mention, at I could see, of the additional charges for parking, very disappointing.

Staff was friendly - always spoke to me in passing Handled key issue with apologies WiFi great / pool was excellent / good breakfast

Cost of snacks at the snack center - too high

Fitness and breakfast

HVAC, noisey, parking

We have stayed in several hotels in Lansing, and this was by far the best! It was clean, staff was friendly, and there was just a good vibe among the other guests. The room was spacious, and the breakfast was really good. Honestly a great bang for your buck!

My complaint is the lighting in the room. In order to turn the lights on, you have to put a key card in a slot when you enter the room. I do not understand why hotels do this. It is inconvenient and seems unnecessary. However, it is a pretty minor thing, so not too big of a deal.

the hotel was brand new and smelled amazing