Bunya Mountains Tavern

Location

Cold weather

Very clean

Liked location with easy walks to store and tavern.

Nothing not to like

There was a lot to like! The rooms were cosy and quiet, the bed was comfortable. The property itself had beautifully maintained gardens, birds everywhere chirping in the mornings. I felt like Snow White. The manager of the pub and the young man who were working on Saturday night were so kind and welcoming, and in general we received the warmest and most helpful welcome. They went above and beyond.

After check-out we went to the pub for breakfast, we went to sit out the back however there were no shade umbrellas up bar one. We decided to sit out the front. We went in to order and the person behind the counter told us we couldn’t sit out there because it was ‘technically a part of the shop out the front’. Mind you, the same woman who was working the restaurant last night was in the shop this morning and did tell us they were all owned by the one family - so he was doing this because he wanted to, not because it actually mattered. We asked that he put the shade umbrellas up if we have to sit out there, and he did, after a sigh and an ‘ok’ - he put one up that was right next to the only other people who were eating there and another that still left the chairs in direct sunlight. The UV index was already at 6 and I don’t want skin cancer so we sat at the only seat in the shade. When we sat down, both of us sat in large amounts of water that had pooled on the seats. My friend went inside to tell the man and he didn’t apologise, or even seem mildly concerned that he had failed to do what I know to be a basic part of working at any food venue, check the seats for the customers. We were absolutely drenched and unable to enjoy a meal, and when I went inside to ask for a refund he was quite disgruntled and was obviously out of joint that we didn’t want to stay. No apology, no smile, not an ounce of kindness or customer service. It really is such a shame, because everything else was lovely, and we left on such a bad note. The man on the counter today really desperately needs retraining - he does not deliver anything close to the standard of service that everyone else we encountered at this venue does - and it’s a real disappointment.