The apartment was spotless, beautifully styled and true to its name, Cozy Retreat. It felt like a home away from home. Our host was warm, communicated clearly and responded promptly. We knew it was in the city centre, so the bustle outside was expected.

The parking bay was quite tight for our large car. Its slanted layout meant we couldn’t reverse fully into the space. Guests with larger vehicles may want to check the parking dimensions before booking.

Loved their Flexibility, helpfulness and patience

Carpet wasn’t in because they took it to the cleaners which is reasonable.

The location was excellent. Walking distance to tourist attractions like the Christ Church (Christuskirche), and the main craft market. Slowtown coffee nearby, and also a diner downstairs. Didn’t even get to the pool. Secure parking. Very comfy beds.

Add a hook behind each bedroom door, to hang up a bath towel.

The location is ideal. Close proximity to the mall, shops and restaurants.

It was quite noisy at night due to a nightclub across the road, which I understand is beyond the host’s control. However, cleanliness could definitely be improved. The utensils were sticky, and we found sweet wrappers and dirt tucked into the corners of the sofas, suggesting that these areas are not cleaned thoroughly. It would also have been helpful to know before booking that the swimming pool was not operational. We were really looking forward to using it, so it was disappointing to arrive excited for a swim only to be told by security that the pool had been drained. I also didn’t appreciate having to pay extra for a late checkout. We weren’t necessarily looking to extend our stay; we simply needed a safe place to leave our luggage for a few hours while we did some shopping before heading to the airport. Some flexibility or a luggage-storage option would have been greatly appreciated. Overall, the property has potential, but better attention to cleanliness, clearer communication about unavailable amenities, and a little more flexibility for departing guests would significantly improve the experience.