Paragraph Freedom Square, a Luxury Collection Hotel, Tbilisi

Everything

This hotel is in a great location. The rooms are very big and comfortable. Everything in the room is in a very high quality.

I know that it is probably a human error, but we were locked out of our room because someone checked us out of the hotel a day earlier.

Location and cleanness were exceptional.

The hotel is in a perfect location right on Liberty Square, with all main sights within walking distance. It’s new, stylish, and well-equipped, with a truly luxurious breakfast, stunning views, and high-end Byredo toiletries — everything in line with its luxury positioning.

As a Marriott Bonvoy member who regularly chooses this hotel chain for its high service standards, I was disappointed by a few moments during my stay. The welcome at reception was completely unemotional. Although I was eventually offered prosecco, it came with a slight delay, and when it finally arrived, the staff member who had just finished my check-in gestured for me to step aside with my glass so I wouldn’t be in the way. Another incident that unsettled me was when I found four white men’s shirts hanging among my clothes one morning. The supervisor explained that the laundry service had probably delivered them to the wrong room. However, there was no apology, no expression of regret, and no reassurance regarding the security of my room or belongings. Overall, while the physical aspects of the hotel met the luxury standard, the lack of warmth and attentiveness from the staff — and the handling of these situations — made me feel reluctant to interact with them, which is not what I expect from a hotel of this level.