Dutch Gate Bentota

The staff is very good .The bed was super comfortable and overall experience good

They didn’t provide sleepers .

Неплохой, отель. Большой очень номер. Отличное работал кондиционер, но вообще не работал вайфай. Вечером была свадьба в ресторане ниже. Завтрак скудный)

Не работал вайфай

Room, Meal

TV connection, requested special arrangements didn’t included

The location of the hotel was great. A lot of restaurants and shops around and close by. The room was big and the beds were very comfortable. The staff was very friendly and always very helpful and responsive.

The overall impression of this place was quite unprofessional and not what we expected from a 5-star hotel. It all started with a very brief check-in, without any explanation about breakfast hours, the location of the dining area, or where to find the pool. When we arrived in our room, we quickly encountered cockroaches. On our way to the reception via the staircase, we saw more dead cockroaches on the floor, which were still there 5–6 days later. This also highlighted a general lack of cleanliness throughout the hotel, even though our room was cleaned daily. After reporting the issue, we were given another room, which slightly improved the situation. Unfortunately, the experience did not improve much when visiting the pool area. Almost all the sun loungers were broken and rotting, piled up in a corner, and the pool water was dirty and had an unpleasant smell. Breakfast offered very little variety, which led us to eat outside the hotel almost every day, despite breakfast being included in our stay. Last but not least, the WiFi didn't work half of the time we stayed there and we had a at least one power outage per day in our room. In the last two days, the hotel owner became aware of our complaints and made an effort to make our remaining time more pleasant, which we genuinely appreciated. Overall, my feedback is that this hotel is missing care, passion, and attention to detail. It has great potential, but at the moment the focus seems to be more on hosting various parties on the premises rather than providing a high-quality guest experience.