One set of keys is not enough for the number of people that can stay in the apartment.

We had a great week in this lovely spacious apartment. The location is ideal for exploring Palermo, being close to the older part of town, near the marina and lots of excellent restaurants. It’s only 20 minutes walk from the central train station, so easy to get to from the airport. There is an excellent supermarket (Famila) very close by for anything you might need. The bedrooms are large with very comfy beds, bathrooms big with excellent showers. The air-con worked well keeping the bedrooms nice and cool. The kitchen is a little minimal in equipment, but sufficient to prepare breakfasts and simple meals.Being a ground floor apartment there are no views of the city to be had, but being inside a large palazzo building it was very quiet with no noise from traffic. The lounge area has loads of space with comfy sofas. The courtyard is enclosed on all four sides, but was pleasant enough to sit out in after a long day exploring the city (some cushions for the seats would have been welcome). The smell of drains in the courtyard did spoil it on occasions, but seems to be a common issue in Palermo.

We were met at the property and shown everything we needed to know Apartment was lovely and spacious, beds were comfortable Perfect location for exploring Palermo

We stayed at the Torremuzza apartment in Palermo for one week in April 2026. The property is situated in an interesting area with good access to the city and local attractions.While the apartment is spacious and appeared superficially clean, it unfortunately felt poorly maintained and lacking in care and attention. There was no welcome provision whatsoever on arrival; we had to purchase basic essentials ourselves, including kitchen towels, dish cloths, salt, and pepper. In addition, there was no information provided regarding the operation of the air conditioning system or other appliances in the apartment.Several items of furniture and fittings were also damaged. Most notably, the dishwasher door was missing — an issue that had already been mentioned in a review from 2025, yet clearly had not been addressed.The most disappointing aspect of our stay, however, was the lack of responsiveness from the host’s representatives, “Wonderful Italy.” Our group consisted of six people, yet we were provided with only one set of keys. Repeated requests for additional keys were ignored, which made it unnecessarily difficult for our group to coordinate activities throughout the week.Overall, while the location has clear advantages, the standard of maintenance and level of guest support fell well below expec