Our visit was a mixed bag. The location was perfect as we wanted to be close to where our relatives live in Carmel. That aspect was very good. The host was *virtual* meaning we never spoke to any live human being at any point and the shortcomings of that showed. We arrived to a dimly lit apartment (half the light fixtures had inoperative bulbs in the kitchen), the dishwasher was full of dirty dishes but never turned on so we had to run it. It was a little chilly in the apartment so we pulled out a comforter in our second room and discovered it was dirty so we had to launder that immediately. Because the *host* doesn't actually come by the place, they rely on outside help to get things done. The coffee machine was broken but guess what - no one would know until someone reported it was broken (i.e.: the guest). And while we appreciated a quick delivery (from Amazon) of a new replacement coffee maker, we once again felt like our own housekeeping service in that we had to unpack it, set it up and break down the boxes for the trash room. Not a big deal, but when you arrive from a long flight, the fact you pay additional fees AND then have to clean up / set-up your accommodations when you arrive doesn't make for a 5 star impression. FYI - there is the "Minut Smart Home" noise monitoring device which can capture your conversations even though it's listed as a "noise monitor". Not cool either. Sorry MGM, you're not up to snuff in comparison to other hosts.