We arrived to the house at 5:30pm and the code sent to me did not work. We went around back and the door was left unlocked so we were able to get in. We were not comfortable with this because anyone could have accessed this property before us therefore leaving us in a vulnerable and unsafe environment. I finally got in contact with someone and it turns out I was given the wrong code. First night of the stay we were woken up every 2 hours because the smoke alarms were beeping. Someone came by the next day with a bag of batteries. She was obviously not familiar with the issue as she was on the phone with the office "problem solving" the whole time. An experienced technician should have been sent. We were told it was fixed but we were woken up again every 2 hours that same night with the alarm beeping. Keep in mind we’re traveling from NY & experiencing jet lag to begin with. We were extremely exhausted due to the lack of sleep and not able to enjoy our planned activities due to that. We go to use the fire pit our last night and it’s not working. I text the emergency line and they give instructions to use but it still doesn’t work. I try calling and leave multiple messages and no one calls back. Told there’s nothing they can do and to contact the office during business hours (I texted at 515pm). To top it off the smoke alarms went off again in the middle of the night & we had to be up at 4am for our flight. Some money was refunded but not enough to make up for everything.