I liked the quick response from Tina and Lilly. Lilly made sure we had everything from the time of check in to checkout. The team was very quick on sorting any issues or every request we had. Also the breakfast cooked and served by the chef was really good and delicious. The house keeping staff did a wonderful job on the daily cleaning. Everyone had a great warm smile all the time. The pool in the property was well maintained and was a good place to relax after a hot day. Great property with all the you need to relax and have a good holiday.

Nothing

Location and quietness

The villa was not cleaned well and a lot of furniture had stains. The villa itself was showing signs of aging and could use a touch up.

Excellent layout of the villas with full facilities

Nothing

The villa we finally got after arguing with the staff on whatsapp for 2 hours was indeed up to the expectation, clean, spacious, and comfortable.

The initial villa offered to us at 2pm check-in time (after waiting for 6 hours at the complex) was shockingly badly maintained, smelled, had wooden planks with nails sticking out, and not at all close to the pictures shown on the website. We lost so much time on the day of check-in that we couldn't do much on the day. The whole complex is several villas where a bunch (e.g. 5-7) are maintained by individual companies and leases out. What that means is that there is no central reception you could go to and seek help, ask for services, or know the status of your villa (while waiting for it). We were fully reliant on whatsapp support and one on ground staff who would be sent to help after we would whatsapp the operational back-end staff. We had the impression of a proper hotel villa /chain that offers services end to end and centrally manage the full property. We had to pay for a bunch of services and facilities, which we would assume to be included in a typical resort type facility. Consider this like an airbnb place with some.on ground support.