I travel a lot for work and have encountered some poorly maintained hotels before. This was uniquely terrible. It appears this hotel was either being used for long term housing or has been swayed in. The first room I was given appeared to have been breached by a SWAT team as the door and frame were both severally damaged around the locks. The door in the next room down was similarly but more severally damaged, as the key card reader, lock and knob were all missing. The floor was dirty and the toilet and tubs was stained and old. I went to the front desk and was given a different room, this room had similar but less severe damage to the door and frame but the door was stuck on the frame as one of the hinges was loose making it difficult to open and close the door. The floors were filthy covered in was appeared to be burn marks and an oily substance. At this point I decided for my own safety and comfort I would salary elsewhere. The employee who attempted to help me was excellent and very friendly but ultimately I decided this was not where I want to stay there. The price was not particularly low, location not very good, the pool does not appear to be opened and if it is I would not use it based solely on its appearance. The hotel has a no refund policy which is a bummer for me as I paid for a room I did not stay in but I suppose that policy is the only way they manage to make any money. There are far better hotels in better areas close to this for similar prices.

Front desk was nice Updates had been done but in reality, it needs a whole new facelift

We asked for another ice bucket as ours had a crack. They did not have one and the clerk called the manager to get the OK to give me a new cheap plastic ice bucket. I told him forget it and just give me a new plastic bag to line the bucket. At first he said he did not even have that! Finally he went behind the wall and brought me a trash bag to use. OMG! The pool was gross and green. There were no signs on our floor to direct you to which room numbers were down which hallway. The elevator was filthy. They only had de-caf coffee and said the regular coffee was "broken.... the management". In our room the toilet paper holder fell right out of the wall, there was not one screw holding it in place. The beds were VERY comfortable, the shower worked great!

No washcloths in room. Had to go to front desk to get one. Had asked front desk for wake up call. It never happened. Front desk person was friendly.

When we arrived, I had to use the bathroom urgently, but the key cards we were issued didn't work. We went back to the lobby, the lobby bathroom door was hung poorly and would only fully close when a custodian forced it shut, but it had no lock, and tbough it was supposefly ADA, the paper towel dispenser did not work. The clerk offered to come up if the new key cards didn't work, but admitted since it would be hard to reach her directly, we'd have to come down again. They did work, thankfully. When my elderly, disabled husband and I finally gained entry to the room, we found the floor to be visually dirty and a wipe of the surface came away dirty. Therefore, we had no confidence in the cleanliness of the linens and the rest of the room, so we left and found lodging elsewhere. My son, who booked and paid for the room, called a couple of hours earlier to see if we'd checked in (as he hadn't heard from us about our driving pit stops and we'd both left our phones in the car when he called) and was told they could not answer him about whether we'd checked in, even though he'd paid for the visit and had a confirmation number to prove it. Your rep Jasmen did a live chat with our son, and a decision by a hotel manager about issuing a refund is pending.

We arrived late and exhausted. I was handed the key and sent on my way, wandering around looking for our room because there was no signage to indicate room numbers. Once we found the room, I was appalled. The safety latch was broken, there was no trash bin anywhere, the temperature never went below stifling, and there was only a small bit of toilet paper left on the roll. My husband went to the front desk to ask for more toilet paper and was told the only person with a key was the day manager coming in at 8:00 AM. When the issue became critical, the night clerk gave us the rest of the roll from the employee bathroom (hence 3 stars for service). There was a used towel hanging on the back of the bathroom door when we got there, and only 2 towels for 3 people. The free breakfast included a run to Dunkin because the coffee dispenser was broken and only had decaf. I will say, the bed linens appeared to be clean (I checked carefully!) and the employees were pleasant and tried to be helpful.

Upon arrival it took 20 minutes to get our room with a reservation. We get to our room and we have to hip check the door to get it open and had to slam it to shut. Looked like the door had tried to be broken into. There were bugs in the windows and on the bathroom floor. Floor couldnt have been mopped in weeks. Feet walking from the bed to the bathroom completely black,Disgusting. Toilet did not refill. Had to take the tank cover off the toilet for the water to refill the tank. The one saving grace was that the beds were extremely comfortable and we did have a good night sleep. Unfortunately, There will be no way that we will ever stay in this hotel ever again.

This was the worst experience I have ever had at a hotel. When I got there the people in the lobby were having a hard time checking in. A woman was in tears because her sink didn't drain and there was no AC or fan working in her room. They gave me a key to a room with a woman already staying there. The second room was filthy and they had never changed the sheets. The third room had a door that you had to turn the handle in the opposite direction to open. And when I got it open, the AC wasn't working. The condition of the building was in disrepair: chipped stucco, cracks everywhere, not really clean. Their cancellation policy is 24 hours but how was I to know that it was so bad the day before? The woman at the desk said she would find me a room but I wasn't risking it. I checked out right then and was out over $400.