Essential by Dorint Interlaken

It was exactly as shown in the photos. The shower glass knob was broken and lying on the floor when we arrived but they fixed it the next morning. The view from the balcony and all the windows were amazing. The fact that it was right at the railway station and near to all restaurants and groceries made our stay so convenient. The staff were friendly and helpful too. Definitely coming back and recommending to others 👍🏻

Very much enjoyed the view with windows and balcony overlooking lake. good location with easy access to trains and buses nice breakfast options

would like more english speaking tv options

Very good location, just next to the train station. There’s a lot of food options within the area. Breakfast was part of our booking and it didn’t disappoint.

Nothing. Everything was perfect.

We stayed here because one thing was very important to us: air conditioning. Before our trip, I spent months researching hotels in Switzerland because I already knew many of them don’t have AC. I specifically chose this hotel, and paid more for it, because it advertised air conditioning and confirmed the rooms had it. Unfortunately, that was the biggest disappointment of our stay. The AC simply did not cool the room. The staff kept saying it was working and that this is the Swiss eco system, but the room stayed around 26–27°C the entire time. I’m used to sleeping at around 18°C, and there was no way to lower the temperature. The fan barely worked because of the eco settings. Thankfully, the weather outside wasn’t very hot. If it had been, sleeping would have been a complete nightmare. I complained on the first day and was told they would look into it, but nothing changed. I paid extra for air conditioning and ended up spending my entire stay sleeping in a warm room. That was extremely frustrating, and for that reason alone I would not stay here again. The second major issue was the pillows. They are extremely soft and floppy, and the pillowcases constantly slide off during the night. Every single night I woke up with the pillowcase halfway off the pillow. If this happens to every guest, it doesn’t feel very hygienic, and it was honestly quite unpleasant. On the positive side, the location is very convenient. The hotel is attached to Interlaken West station, making it easy to arrive by train, and you can walk to many restaurants and shops in about 10 to 20 minutes. Just keep in mind that most mountain excursions and many train connections leave from Interlaken Ost, so you’ll usually need to take a shuttle, train, or bus over there. The room itself was clean and well organized, and the included breakfast was very good. As for the staff, they weren’t rude, but they also weren’t particularly warm or helpful.