Monaco Hotel

The room was nice and quiet.

The breakfast was just okay, and it took a long time for the food to arrive. I tried calling room service by dialing 161, as stated in the room, but no one answered. When I called the front desk, they told me to dial 100 instead. A staff member came to my room to let me know one of the dishes I ordered wasn’t available. I chose another from the menu, but later they returned to say that wasn’t available either. I picked yet another option, but when the food was delivered, one of the dishes was missing. I decided not to complain anymore, even though I paid for something I didn’t receive. Upon checking out, I tried paying cash for my room service balance, and yet a big hotel doesn't have change. I end up paying it using my credit card.

Customer service and the staff was excellent

There was cockroach in the bathroom and the food was cold two days in a row….

Kind and approachable staff and the cleanliness, not just the room but the whole hotel.

Staff were the best people we met!

Hall ways didn’t have air condition. The Standard Rooms are small, the small ref was on the floor. It should be elevated considering the size.