Ennea Hotel - Adults Only

El entorno en el que estaba ubicado el hotel, la arquitectura y decoración del hotel, y la tranquilidad y excelente servicio que brindan los trabajadores del hotel

El precio del restaurante era un poco caro en comparación con el resto de oferta en la Punta Zicatela

We hebben enorm genoten van ons verblijf bij Enna Hotel. Het hotel is prachtig ingericht, sfeervol. De kamers zijn schoon en van alle gemakken voorzien. Wat het verblijf voor ons echt bijzonder maakte was de uitstekende service. Het hele team is ontzettend vriendelijk, behulpzaam en doet er alles aan om je verblijf zo prettig mogelijk te maken. Je voelt je hier echt welkom. Ook de locatie is perfect: rustig gelegen, maar op loopafstand van het strand, gezellige restaurants en cafés in La Punta. Daarnaast is het restaurant absoluut een aanrader. We hebben er meerdere keren gegeten en waren iedere keer onder de indruk van de hoge kwaliteit van het eten en de aandacht van het personeel. Als we ooit teruggaan naar Puerto Escondido, weten we nu al waar we zullen verblijven. Een absolute aanrader!

Niets

Ecofriendly all the way. Amazingly friendly and accommodating staff that makes you eager to go back and rooms are gorgeous. Perfect all around!!

The hotel is beautifully designed and in an amazing location. The food in the restaurant was delicious. Due to the small amounts of rooms it feels very peaceful and quiet and you often have the pool to yourself.

We booked the superior suite with a bath and the bathroom joined onto the hotel communal bathrooms so you could hear people using the toilet as if they’re in the same room as you, which isn’t exactly relaxing or romantic. And we paid extra for that room. The service was strange and we never received a proper welcome or any information about where things were, WiFi, how to order drinks/food, or what the hotel had to offer (spa, treatments, excursions etc) until we were two days into our 4 day stay. There is zero information in the rooms. Everything in the room seemed to cater for one person but there were two of us eg: one chair on the balcony, one snack in the mini bar, not enough coffee pods & only using one of our names (which was just a surname no first name) on notes they left for us in the room. Just felt like it lacked detail and consideration. Additionally the pool bar was not open our entire stay so we had to go up into the restaurant from the pool (which is open to the public) to order a drinks or food. We also booked a bioluminescence excursion through the hotel (we are English speakers) and it was entirely Spanish speaking which we were never told about prior to leaving. We weren’t told what we needed to bring or where we were going and we ended up swimming in a lagoon which we were told was safe (translated by another guest on the tour)- it turned out there are crocodiles which have previously attacked people in that lagoon which we were not told about by the hotel or the tour guide. The tour was sold next to horse back riding and turtle release so we assumed a 5 star hotel wouldn’t be sending us to something dangerous where we weren’t able to understand what is going on. It just would have been nice to be able to decide whether or not we wanted to swim in crocodile infested waters. For how much we paid the whole thing just felt very unconsidered and it took away from the whole experience.