Somerset Star River Minhang Shanghai

Credit to Somerset Hotel Group for providing first class long stay and short stay residential accomodation. The appartments and surrounding landscaped grounds are stunning and immaculately maintained. All the staff have been specifically selected and trained to the highest Somerset Hotel Group standards, customer care and customer satisfaction a priority. Credit to the Manager named Austin, he personally made time for me, translating articles in to English and helping me book outings. I felt this action was above and beyond his responsibilties as busy Somerset Hotels Group Manager

Everything was perfect

Wonderful apartment + utilities + services provided from stuff, The building complex is well designed and cozy.

just a little wish from my side - would be wonderful if they would have provided a bit more drinking water for the duration of stay :)

The hotel apartment was exceptional, with all the amenities we needed, including a rice cooker. Our stay was very comfortable and pleasant, and the staff were extremely friendly and welcoming. A special thanks to Emma for being so kind and helpful,

Everything except some of the receptionists.

I’ve lived here for nearly two months, and the housekeeping and other property staff have been excellent and professional. However, my check-in experience left me with a poor impression of the front desk. At first, they assigned me to a unit on the 19th floor with a damp enclosed terrace (not the balcony). The room had a strong musty smell, even though other identical, odor-free units were available. After another hour of back-and-forth, I was finally moved to a normal room without the strange terrace or smell. I later noticed that only that floor had such damp terrace units. So they allocated me to a very unpleasant type of room which you can ONLY find on a certain floor. Yes, they did that. Perhaps I looked tired and not well-dressed after arriving from the airport, but the front desk’s people skills still felt unprofessional. I had expected an international brand to offer consistently high service standards worldwide, yet I still encountered the disappointing local habit of judging people by appearances. 我在这里住了接近2个月，保洁和物业的工作人员都很棒，也很专业。但是入住的时候发生的事情让我对前台的人员印象不太好。事情是这样的，我入住的时候前台一个妆感很浓的工作人员把我安排到了19楼带一个房型内潮湿露台的房子（不是阳台），一打开门一股强烈的霉味，可是明明有其他不带这种室内露台又没有气味的同样房型可以安排。于是我又下楼和他们反馈，周折了又一小时住到了“正常的”，没有“奇怪露台”，也没有强烈霉味的房间。我之后观察到，也只有在那个特定的楼层，才会有那种带套内潮湿露台的房间。为什么有的人心思可以这样坏，既为难了客人又让你自己的同事后续到我这边跟进换房，让除了你之外的所有人浪费时间，给所有人添加麻烦。 我想也许是我办理入住的时候从机场过来很疲倦，也没有穿戴得很好，但是总之，这位前台的态度和安排让我感到非常不适。因为同样的房型明明可以不必安排到最差的那种带室内平台的。我以为选择国际化品牌的公寓，服务和素质也会是全球统一的，依旧没有避免套路和令人不适的看人下菜。 总之整体都很好，除了第一天办理入住的这个女工作人员。前台后期派来的帮我调整wifi的其他女士也很热情，让我感到温暖。