HAOSTAY河口湖美術館前.

The location is good. But the 2 mountains that the rooms are facing are NOT Fujiyama!! It’s very nice view, though. I appreciate the free (though simple) breakfast every morning.

Very modern, cossy, friendly staff. Excellent breakfast! Close to the lake.

Super nice and clean

Nothing

The hotel was nice and clean, with a good mt Fuji view. We had two completely clear days so we were able to appreciate it at it's full capacity

We had two issues, first. We made a mistake and arrived at another Haostay. This was our mistake but the staff was quite rude and dismissive. I know it's not the same hotel, but it's the same chain, and the treatment was not that different in this location. Secondly, we had a big issue with a lost bag. When we checked out, half way down to the station we noticed we had forgoten a bag. We went back as fast as we could it took us about 40 minutes. When we arrived they told us they had thrown away our bag, mind you, it had clothes a plushie and souvenirs. It was clearly not thrash. For me this was really out of the norm as in Japan they at least keep the things as lost items for a little while. We were really disappointed. (I still mourn my whaleshark osaka aquarium plushie)