Keys Lite by Lemon Tree Hotels, Ajmer

The hotel was very clean. The staff were very helpful and kind. The breakfast was very good and the restaurant at night was good as well.

Cleanliness and behaviour of the service staff.

I saw the cost of the room per day as Rs 3500 , I asked for stay for two days , to my surprise the bill showed/ voucher showed Rs 5000 for the second day. That takes the average too high. And body to listen. Manager of the hotel said it is done by booking . Com and He has no role. I realized that if the booking is done by booking .com it makes cost of stay much higher. In the past I did many international hotel bookings through booking dot com and never cared to check the bill but this time the voucher brought the truth before me. I am very sorry to know this about booking . Com. Accounting is hurt some.

the staff at the reception is almost always on a mission on how to make you feel unpleasant. Intercom was not working. I was locked inside my room for 30 minutes, the door lock was not working.All of which could have been apologized for and forgotten soon but the guys at the reception were Rude, illogical, argumentative and oversmart. Clearly, they are building with rooms not a hotel.