Native Tower Bridge

The 2 bedroom apartment with 2 baths, kitchen, living & dining room was beyond expectations for London. Family loved it very much. Ratings could be better if: - WIFI could be significantly improved (connection was very patchy and unreliable). - Mattresses were super hard and pillows were wafer thin. - Response time from customer service via mobile/whatsapp needs improvement as there are staff on-site.

Property location is great, the elevator is loud and walls are fairly thin so you can hear your neighbors but it was clean, and spacious. Had a issue with WiFi and communication was the biggest hurdle I had with contacting someone at the property to get it fixed, as it seemed to take numerous attempts via Expedia app messaging , emails and calling the non emergency contact a few times to get someone to respond, but once they did they acted quickly. The contactless entry was easy and the keyless doors were a nice touch. Would recommend to stay.

Stayed there 8 days. Apartment was clean and as described. Well stocked kitchen and lovely toiletries. Very nice sized apartment. Cons: no safe in the room but that might be expected since no one is on site. No working wifi. Called every day for the first 5 days and then finally gave up. Washing machine did not work. Gave us key to apartment next door to use the washing machine. Minimal house cleaning but not a big issue for us.

We stay for 8 days. Pros-location close to two underground stations. The apartment was modern and clean. Close to the Tower of London. The neighborhood was ok. Never felt unsafe. This location did have an elevator to get to the apartment. The apartment size was good with two bedrooms and two bathrooms. This apartment was on the circle line of the underground which made it easy to get around central London but it was at the very end. If you are looking to do a lot of Central London you may want to look somewhere else but we liked the location. The cons. Number 1, the beds were awful. They were hard,thin and the mattress (if that’s what you call these torture devices) even had large buttons that poked you in the hips. I will say I’m a fan of a soft comfy mattress. The sofa was also uncomfortable hard and low to the ground. The apartment had washer/dryer combo dish washer and other appliances but no instructions of how to use them. Being from the states, all the appliances were very different. Even a guide attached with the email about the apartment and the check in would have been very helpful to review. No desk to check in or store luggage if you arrive early which we did. We had to go to another Native location quite away from this location. Fortunately for us someone from our building helped us to get in because the instructions to get into the apartment was not very clear.