InterContinental Yokohama Grand by IHG

This was a very nice hotel. Very clean with good amenities. It is close to a lot of shopping and activities.

We stayed at the Intercontinental Yokohama Grand for nine days to celebrate our 12th wedding anniversary and could not have been happier. Ms. Mai Hirota started this outstanding experience by being extremely responsive to any pre-travel questions of issues we had. The anniversary evening and night that was put together for my wife and I was beyond what I expected. The dinner was extraordinary being orchestrated as a dish by dish presentation, and Ms. Yamamoto being an extremely gracious and personable representative of Nadaman restaurant. The hotel bakery created a deliciously light chocolate cake, personalized for my wife and I to eat every bit of. The eloquent floral arrangement put together by the hotel florist shows great pride, passion, and skill. Topping it off was the incredible view of the Cosmo World Ferris Wheel from our room that was the back drop to walking in and seeing the cake and floral arrangement set up while we were at dinner. Everything came together as perfectly orchestrated by an amazing team. From the staff that waits outside to greet the buses and guest, to the desk reception staff, and the house keeping staff, every single person was amazingly hospitable. The rest of the days spent were made simpler due to the hotel's proximity to the malls and the Minatomirai station and allowed for very fast and easy travel. We highly recommend this hotel to anyone planning to visit Yokohama. There is so much more to say, but this is limited to 1500 words.

Unfortunately we arrived late and there were no options for food or drinks Room service only available to 10pm. Nothing in the direct area either for food and drinks. Staff in the bar near reception were extremely rude and only wanted to seat and serve customers from Japan and not international visitors. Quite disappointed with this service. Location was excellent and room amenities also excellent. I will commend the reception desk staff as our initial flight was cancelled and with an email they were made aware of our situation and held our room that we had paid for without any issues.

Nice staying experiences !