Extended Stay America Suites Louisville Alliant Avenue

Staff helpful, room was dated but very clean.

Little highway noise, but that happens. No issues with checking in/out. Would use again. Ample space for a longer type stay and ac worked amazingly.

The room smelled funny and the remote didn’t work

My stay at Extended Stay America was okay overall, but there were a few things that stood out. One of the biggest inconveniences was that there isn’t overnight staff at the front desk like you would find at a traditional hotel. If your key card stops working, which can happen if it’s placed near your phone, you have to use the lobby phone to contact customer service, who then has to send someone to the property. Since you need a working key card to enter the building at night, this can be frustrating. The property also had a slight odor throughout the hallways. It wasn’t a bad or unpleasant smell, but it didn’t have that fresh, clean scent you typically expect from a hotel. The smell was more noticeable if the air conditioning wasn’t running. My room had a few stains on the flooring, which made it feel less clean than I would have liked. I also wasn’t a fan of the housekeeping policy. They don’t provide daily room service, so if you need fresh towels, you have to take your used towels to the front desk and exchange them yourself. I appreciated having a kitchenette, but I didn’t feel like the stove and kitchen area were maintained well enough for me to feel comfortable cooking, so I chose not to use them. Overall, I think this is a reasonable option if you’re traveling on a budget or need an extended stay with your family. However, if you’re looking for the amenities and service of a traditional hotel, this may not be the best fit.