Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive

Room need more cleaning, and the second room the air conditioner no work properly

The resort was great. The staff was super helpful and accommodating. The rooms were clean and spacious for my family of four. My only call out was the arcade section- the games are not included and need exact change to use. The water park area was clean and well maintained. Overall definitely a place I would recommend to families. Don’t miss the foam party it was one of the highlights of the trip.

The front desk staff allowed another checked out guest to harass myself and 4 friends while we checked in right in front. They only intervened when I asked. Checkin took a very, very long time. Checkout also took a long time and they tried to over charge us for spa services. A staff member named Kyle creeped on me and asked for my phone number and asked me to mention him favorably in this review. Kyle did nothing for us and wasn't helpful. We had pretty low expectations but were pleased with the drinks, rooms, and beach. The spa treatments we received were spectacular. The entertainment was also surprisingly good. The buffet food was very repetitive and not great. There were only 2 restaurants open while we were there. The staff seems inclined to ignore you by default. We did book a boat excursion that took over 2 hours from the time of boarding the shuttle to the boat pushing off. The excursion included viewing captive dolphins which is abhorrent and we did not consent to that. They shoulf disclose this at the time of booking.

As a facility, the hotel is fine, and the gardens are well-kept; however, the pools are very dirty and have mold—I never saw them being cleaned, which is a shame. The beach isn't good, and the food is terrible, though the buffet was better than the specialty restaurants. The best parts were the laundry service—the towels were clean and smelled great—and the staff was very pleasant, helpful, and attentive. Kyle, in particular, looked after us the whole time; he was a 10 out of 10—he listened to our needs and addressed many of our complaints. Many thanks to him.