Magnuson Hotel Extended Stay Canton Ohio

I booked two separate reservations at Magnuson. Unfortunately, both required cancellations. Therefore, I cannot rate the property itself since I didn't actually stay. The outside was well-kept and well- lit. What I can rate is the absolutely stellar help I received from Meg, of the Magnuson staff, who helped me with both reservation cancellations. I can't thank her enough. The first cancellation, on June 11th, happened after midnight. Meg was so patient and understanding. She waited until I could reach the customer service desk and then receive a call from them to verify cancellation. She could have told me to deal with it later, but she did not. Sumit, from Expedia, was also extremely helpful in getting the matter sorted and processed at that time. Customer Service is all about who you get, and I appreciate both Meg and Sumit for their assistance in managing the June 11th cancellation and refund and Meg and Rochelle, from Expedia, who assisted with the June 26th cancellation. Kudos to them for the positive outcomes in both situations.

Nice friendly staff

Nice location

Rooms are very “in used condition”. The upstairs unit was very loud. Will stay somewhere else next trip, even if paying more.