Hog Hollow Country Lodge

Beautiful property. Erratic service standards and fixed none varying menu. So much potential to return to its former glory

Everything was perfect

It is a beautiful property and well thought through. The only problem is that the infrastructure seems to break down a lot and the staff don’t seem to handle it well. On our second day we had no electricity for the afternoon. When they tried to fix it we were left with no water. Then they managed to get cold water. Next they arranged for us to shower in another unit. They had to be reminded to bring us a key for that room. That evening when the turn down staff came they took the key. We did not notice until the morning when we needed to have a shower. We must have gone to the front desk 6 times to deal with the issue. We had a plane to catch the next morning so this just added to the stress. They offered us a bottle of wine as compensation but we were getting on a plane so it was no use to us. The food was generally good but for some reason the salads we ordered on the second night were not edible.

We stayed at Hogs Hollow for two nights whilst driving the garden route and we loved our stay. Our room - no 17 (or rather suite) was stunning. Breathtaking views from our private veranda and a spacious room with living area and large bed, and not to mention a wood burner that was freshly laid each day kept those chilly nights away. But most of all the exceptional service was what made our stay. All the staff were very friendly and went above and beyond! Nothing was too much trouble, and when asking what we were up to for the day or for dinner flagged things like tide times to be aware of or whether somewhere was closed. We were also delighted by the daily car clean. The weather wasn’t kind enough for us to use the pool but the pool deck was great and we used the sauna. Breakfast was also delicious. A large continental selection with homemade goods accompanied by a hot dish of our choosing.