The property was located in the heart of the town. There were lots of grocery and dining options within walking distance. The beach was a short drive away too. We were able to drive to many scenic places like Akiyoshido Cave and the quasi national park from there. The house was spacious and very clean. The neighborhood was quiet other than during the elementary school’s break time when little children could be heard playing. The house was also well stocked, though I wish there could’ve been soup/ rice bowls, a kitchen scissors and a rice cooker. I was also slightly confused by the check in procedure but thankfully the Rakuten team responded soon enough to help us with it. Overall, it was a very pleasant 1 week stay and we enjoyed the place very much.

Communications with the Rokuten seem not very understandable

My family rented both units and loved the rakuten housing. It was really clean and very comfortable and had everything you could ask for. The bath tub is amazing because it heats and maintains the temperature. All houses should have them. Checkin takes a little long since you have to do it virtually through an iPad but other than that everything was great and would recommend to anyone staying in Hagi

The property was good, but the check-in process was ridiculously over-complicated and extremely annoying. Needing to provide photos of your passports, yourself, all of your guest’s information and then also having a video call is not worth the trouble. And it’s not like this place was cheap. It is much easier to just stay in a hotel and not deal with all this headache.