Royalton Hideaway Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only

I recently stayed at this hotel with my wife and family, and overall we had a wonderful experience. The service and accommodations were excellent from start to finish. A special thank you to Smelin, the Property Manager, who went above and beyond to ensure we had a memorable stay. We were celebrating my wife's birthday, and the thoughtful welcome amenity prepared in our room was a wonderful touch that made the occasion even more special. Our room was clean, comfortable, and well-maintained throughout our stay. The staff was consistently friendly, professional, and attentive. The buffet offerings were outstanding, with a great variety of delicious options available each day. One area that could use some improvement is a few of the à la carte restaurants. While the service was good, some menu items did not quite meet the expectations set by the overall quality of the resort. We stayed in the adults-only Hideaway section of the hotel, which was a major highlight. The exclusive atmosphere, added privacy, and premium liquor selections made the experience even more enjoyable. Overall, we had a fantastic stay and would gladly return. Thank you to the entire team for making our family vacation so memorable.

Had a great time the staff was very friendly

Everything was perfect

There was a huge lack of communication on check in. No direction or assistance on getting to the room. Dinner reservations would not work properly on the royaltan app (once we were told how to even make reservations). A concierge assisted the first few days with reservations after seeking help but when I declined to do the promotional meeting they would no longer assist. Our room fan did not work and I made 5 different complaints and it was never fixed. It is advertised as adults only but only a few restaurants and 1 smaller pool was adults only. The food was great, I did not experience one bad meal. The maid was amazing and made sure our room was cleaned daily. The bartenders and restaurant staff was great. There was a lack of activities in the adults only pool and you could hear screaming children from the other areas. The beach was beautiful and clean minus some seaweed but workers cleaned it every morning. Overall, I would not go back to this resort or recommend it to anyone else.