Hotel Neckarlux

All staff were exceptional very nice and helpful. Rooms were nice view from room was amazing.

the hotel is clean, nice breakfast, middle of the road of what one would expect in this area. A couple of suggestions for easy improvement would be to have the showers checked regularly (shower head didn;t stay in place when changed height), bigger towels (like it is customary in most hotels to have a true bath towel available) and thankfully it wasn't winter as the duvets are really tiny -- I know this is Germany, but it would really not have covered a normal sized person from shoulder to toe... The real turnoff unfortunately is the person at the front desk (owner?) who made his dis-pleasure known when he learned that we had booked through Expedia - when I asked if there is a problem he started a rant about how much expedia takes as a commission and why I didn't book directly. When I explained that we were driving up from a different country and that I recall the price on the website to be considerable higher in Euros compared to the expedia site in CAD he kept on with his rant that i should have called to be given the proper price (why post something like Euro 159 when Expedia lists CAD 119 ? That's like a 100 CAD difference!!) when I just asked to let's move on and check in as we had just driven about 9 hrs, he got really prizzy and acted like a cross 15 year old teenager.. I remember similar attitude last year when I stayed there. It is unfortunate and certainly dampened the experience. We will re-evaluate if we'll stay in the same place next time we come back..

the hotel is clean, nice breakfast, middle of the road of what one would expect in this area. A couple of suggestions for easy improvement would be to have the showers checked regularly (shower head didn;t stay in place when changed height), bigger towels (like it is customary in most hotels to have a true bath towel available) and thankfully it wasn't winter as the duvets are really tiny -- I know this is Germany, but it would really not have covered a normal sized person from shoulder to toe... The real turnoff unfortunately is the person at the front desk (owner?) who made his dis-pleasure known when he learned that we had booked through Expedia - when I asked if there is a problem he started a rant about how much expedia takes as a commission and why I didn't book directly. When I explained that we were driving up from a different country and that I recall the price on the website to be considerable higher in Euros compared to the expedia site in CAD he kept on with his rant that i should have called to be given the proper price (why post something like Euro 159 when Expedia lists CAD 119 ? That's like a 100 CAD difference!!) when I just asked to let's move on and check in as we had just driven about 9 hrs, he got really prizzy and acted like a cross 15 year old teenager.. I remember similar attitude last year when I stayed there. It is unfortunate and certainly dampened the experience. We will re-evaluate if we'll stay in the same place next time we come back..

Best hotel around for the price!