Six Senses Qing Cheng Mountain

six senses was an amazing experience for us! at check in, we were informed that we could be upgraded to a room with in room onsen, and the staff also arranged for us to stay with our friends in the same courtyard although we had separate bookings. the room and facilities overall were superb! onsen was so comfortable in the winter, and the room was very spacious. we had an issue with the heating and the staff were very on the ball- bringing us a portable heater while they tried to fix the issue, and also offered to change rooms for us. throughout the stay, and even afterwards - guest relations manager Frank was a huge help! he responded very quickly on wechat for our queries, giving us recommendations for food and amenities nearby. he also came down to help us with our wifi issues! location wise - six senses is close to all the attractions like panda valley and qing cheng mountain. was an excellent stay - 100% recommend!

Not so nice experience in the beginning but gets better after that. Disappointed that there are no 1. welcome email prior to arrival 2. not even a welcome card from the resort GM. More disappointed to know, there is no GEM appointed to our room. The front desk staff claimed that only villa guest will be entitled a GEM as there are more than 100 rooms in the property to cope with. Can’t help My high expectations of Six senses brand dropped to the bottom as I was wowed by the level of service in Six senses Uluwatu last year with outstanding GEM Amita and GM Manish Puri taking care of everything. Anyway a very big thanks to the front desk and housekeeping team for decorating the room and provide a cheese cake for my wife’s birthday. F&B service manager Pierre Henri and Josie from Sala Thai restaurant made good recommendations for my wife’s birthday dinner. We also enjoyed a very professional and detailed tour by 1. Summer for our Qingcheng Shan tour 2. and Vanilla for Dujiangyan tour. My wife and I enjoyed how the narrations bringing every being and structure to life. Six Senses Spa is a must go. We felt fresh after the body scrub and deep tissue massage. Overall the experience will be perfect if only there are no hiccups at the beginning. I would like to thank again Vanilla, Summer, Pierre Henri and Josie for their outstanding service and the rest of the friendly ground staffs.

Not so nice experience in the beginning but gets better after that. Disappointed that there are no 1. welcome email prior to arrival 2. not even a welcome card from the resort GM. More disappointed to know, there is no GEM appointed to our room. The front desk staff claimed that only villa guest will be entitled a GEM as there are more than 100 rooms in the property to cope with. Can’t help My high expectations of Six senses brand dropped to the bottom as I was wowed by the level of service in Six senses Uluwatu last year with outstanding GEM Amita and GM Manish Puri taking care of everything. Anyway a very big thanks to the front desk and housekeeping team for decorating the room and provide a cheese cake for my wife’s birthday. F&B service manager Pierre Henri and Josie from Sala Thai restaurant made good recommendations for my wife’s birthday dinner. We also enjoyed a very professional and detailed tour by 1. Summer for our Qingcheng Shan tour 2. and Vanilla for Dujiangyan tour. My wife and I enjoyed how the narrations bringing every being and structure to life. Six Senses Spa is a must go. We felt fresh after the body scrub and deep tissue massage. Overall the experience will be perfect if only there are no hiccups at the beginning. I would like to thank again Vanilla, Summer, Pierre Henri and Josie for their outstanding service and the rest of the friendly ground staffs.

Beautiful hotel with amazing food and staff. Our butler, Maricel, was incredibly attentive and she made our stay truly terrific. We will be back and would recommend the Six Senses to everyone. Great for couples and families!