Residence Inn by Marriott Near Universal Orlando™

Every thing was excellent like really really great

All the staff were great, helpful and polite. Suites with kitchenette, 2 beds, bath, small living room & desk was pretty good. Breakfast buffet in the morning was pretty good too. Tasty free coffee & tea in reception area was always well stocked (although offering ice water there too should be an essential). WiFi worked well in room. Beds were clean & cozy. The hotel amenities need improvement though. Pool closes early at 8pm and there’s no jacuzzi. The BBQ gas grills were completely broken and looked like they’ve been that way for years. The outdoor firepit hang out area advertised and highlighted in the pictures online never had a fire lit at all and likely never does. The hotel only had 2 luggage carts for the entire 500? rooms hotel (1 of them had a flat tire and barely worked) so you had to go hunting for one or wait for one for too long. Hotel easily needs to buy 10+ more luggage carts and put them on every floor near every elevator and plenty more in the lobby (I had to hunt on every floor to find one, twice). That way guests can quickly find them when checking in and out. Overall the staff were stellar and the room was good, but the amenities all need to be upgraded and some TLC.

Our family enjoys staying at Residence Innʻs when we travel for the full kitchen, breakfast and free parking. This location was a little below expectations. Service was ok - room for improvement. Rooms could use some dusting, especially behind and under the couches and bed. Breakfast was standard - sausage, eggs, cereals, oatmeal, waffles, etc. Always appreciate a hot breakfast. Area was kept clean and stocked during our entire stay. We did use the convenience store and it is helpful to have one when you need essentials or just late night ice cream. Location is ideal to everything, especially Universal. We took advantage of the free bus shuttle and it was perfect! Didnʻt have to pay for parking or worry about where I parked the car. Overall, would stay here again.

"The hotel was spotless and extremely well maintained. The room had all the amenities my family needed, including a well-equipped kitchen with a refrigerator, stove, and dishwasher. The beds and bedding were very comfortable. The TV was great, allowing us to watch Netflix during our downtime. On top of that, the pool was wonderful, and my kids absolutely loved the small mini-golf course. The front desk staff was very attentive the entire time, and we comfortably enjoyed the breakfast as well as the other hotel amenities. Everything was perfect."