DER INN LARA

This is a new property that was opened too early - some of the parts of the building are still under construction. Most importantly, the staff did not receive adequate training to provide basic hotel customer service. For example, the receptionists tried to charge me twice for the prepaid room. The young inexperienced servers at breakfast lack basic restaurant waiting skills - mix up orders, very slow, and do not have basic communication skills. The management should invest some resources to train their inexperienced staff. Some of the positive things that stood out: - very good breakfast a la carte menu - nice interior design of rooms - good quality toiletries, including dental kits - bathrobe and slippers are available - reliable internet, TV has Netflix and other internet based apps - pool/beach towels are available - good size of the swimming pool and plenty of chairs available - most of the staff speak good English (except for the young servers waiting tables in the morning)

This is a new property that was opened too early - some of the parts of the building are still under construction. Most importantly, the staff did not receive adequate training to provide basic hotel customer service. For example, the receptionists tried to charge me twice for the prepaid room. The young inexperienced servers at breakfast lack basic restaurant waiting skills - mix up orders, very slow, and do not have basic communication skills. The management should invest some resources to train their inexperienced staff. Some of the positive things that stood out: - very good breakfast a la carte menu - nice interior design of rooms - good quality toiletries, including dental kits - bathrobe and slippers are available - reliable internet, TV has Netflix and other internet based apps - pool/beach towels are available - good size of the swimming pool and plenty of chairs available - most of the staff speak good English (except for the young servers waiting tables in the morning)

The staff are great welcoming but the hotel is new but so many things in the room that are not finished cheaply made fixtures an fittings hard mattress cheap mattress no lights on in the pool outside at night so it’s completely dark if you want to sit out there at night paint job an wallpaper not done properly the toilets in the lobby area are disgusting