Maison Ripetta

The location is phenomenal, just a minute walk to the Piazzo del Popolo with restaurants, pharmacy, mini-market, taxi stand, and bus stop; and 10-25 minutes walk to all the major tourist attractions. We did taxi to the coliseum but walked everywhere else (and I'm almost 66 years old). The Deluxe Suite is up a narrow, winding staircase, but we got our huge checked bag and other luggage up. The 2 beds are comfortable, the 2 chairs at the table are okay, but the small bench is not comfortable. Seating could be improved. The shower was good, and the dual sinks helpful.The closet space was barely adequate for our party of 3 for 3 night. We kept most clothes in our suitcases. The air conditioning had not been turned on yet for the season and the manager couldn't do anything about that, which wasn't in the description. Afternoons in mid-May were hot. It cooled down well enough at night for sleeping; but with open windows, we were awakened early by the trash collectors and people talking on the sidewalks below. Note that in order to get the code for the key, you must get the Vikey app. I missed that instruction, which was very stressful. I finally figured it out. Ultimately, we loved our stay at Maison Ripetta. Location, location, location.

Can be improved locks

Convenient & walkable to all historical sites.

The reason I booked this was so that my teenage son and I could each have a bed. No bedding was provided for the second, pull down bed. No response from messaging the number that was displayed in the hallway for queries. No response when messaging via Expedia. We also messaged about problems with the toilet flushing, still no response. No daily housekeeping, even though this was what advertised at booking, bins not even emptied once in the 4 night stay. This should not be advertised as a hotel with virtual reception and daily housekeeping, both of which are non-existent. I wonder if management has changed in recent months as older reviews do not seem to have a problem. It's just a room, a nice and functional one (Air con worked and was clean), but just that. The price should be adjusted accordingly.