Harbour Heights Hotel

We did enjoy our stay at Harbour Heights, although parts of the hotel feel a little tired and in need of some updating. Unfortunately, some members of staff could also benefit from further customer service training, as at times we felt more like an inconvenience than valued guests. The terrace and the view are absolutely stunning and were definitely the highlight of our stay. However, it was disappointing that guests were not allowed to have meals on the terrace, and there was no waiter service available for drinks from the bar. This felt like a missed opportunity, especially given how spectacular the setting is.

Amazing views over Poole! We ate dinner at the hotel as we wanted to enjoy the view. Breakfast was busy which is to be expected as I think all room rates include breakfast- they had to pause taking orders for 5/10 mins as the chef had too many orders . It would be a good idea to ask guests to book a time for breakfast in order to avoid a sudden influx at one time. Lots of stuff ran out and staff members seemed stressed. The rooms very very nice with great jet bath. Air con worked well. As it's an old hotel the floor boards above us were a bit noisy and walls were thin. But the king size bed was very comfy. Would definitely return. Dinner was lovely and the waiter was great. It would have been nice to have the option to dine outside but apparently there weren't enough staff. Great location for the beach.

Fabulous room with beautiful sea views, wonderful breakfast and outside area, stunning location

Really nice stay. Nice room over looking harbour really comfortable bed. Lovely breakfast. All in all a very nice stay Thank you