VR CLUB Tulum Riviera

The food was great

Hotel is new and perfect. Far from the city,like oasis in the middle of desert. I pretty much liked that vibe to be far. Gladly we rented a car. We only signed for breakfast pack which was amazing. Coffee was really bad but that's in almost all Mexico. Everything else was very thoughtful. Didn't like the rule of not permitted walking barefoot in the dining area which is kinda stupid, because beach is 2 metres away and everyone there is barefoot. And also why would I not want to walk barefoot on my vacation near the beach and on perfectly temperatured surface? Lovely view from the window. You are living basically on the beach. Just loved that. Was sad to leave the place

Rooms, meals, and staff were great. Early morning coffee service would be so nice.

I would fairly say this is a 3 star hotel and for that they delivered. 4 star no. All 3 pools were green with algae, and the jacuzzi was cold. They did a good job of cleaning the sargasso and making a usable space in the ocean. But bring water shoes. They did not stock my room with coffee pot. I had to ask for the bedding that was missing for the other beds, as well as for beach towels everyday. The regular buffet is 3 star. The other 2 restaurants never had reservations available so we had to eat the dry mediocre food from the regular buffet each day. The power kept going out for an entire day. No one took our luggage to our room. When we asked for a receipt at checkout, we couldn’t get that either, had to take a picture of the computer screen. The room was very clean, views amazing. No kayaks or other aquatic equipment available. The staff were all nice.