Palazzo Colombo

Unfortunately, our stay was a little disappointing. Palazzo Columbo is an annex, away from all the hotel’s facilities, which was not made clear on either Expedia or the hotel’s own website. I’m also not convinced we received the room category we booked. The room had a broken toilet seat, and given the annex has only four rooms, basic amenities like a kettle and coffee maker should be provided. Breakfast was very underwhelming with tiny portions and poor quality a limit of three items, and even fresh juice costing an extra €5. It simply wasn’t good value. Service was inconsistent throughout. At check-in, I was incorrectly told I had booked room only, despite having paid for breakfast. At checkout, my request for help with luggage down a spiral staircase was reluctantly made because staff were busy, making reasonable requests feel like an inconvenience. The main buildings are beautiful, but the overall experience didn’t live up to the property’s appearance.

Gallipoli is such a lovely place, This hotel is a great location

The room was well-appointed, clean, and provided all the comforts I needed for a relaxing stay. The staff were exceptionally helpful, always ready to assist with a friendly and professional attitude

The property is 3 locations in consecutive blocks with expansion underway. We had an issue with our room but were contacted before arrival to explain an alternative by Anna. When we arrived mid afternoon the property was not accessible but a complementary buggy was sent down to collect us. We arrived at a large gated doorway. The doors opened and an oriented theme reception area was hidden behind the gates. Amazing. Our first night we were in an alternative room but moved to an amazing room for the rest of our stay. The pools are better in palazzo presto than the other sister properties. Nina and the staff were incredibly accommodating And we loved the experience